Zerrin has a doctorate in Instructional Design and Technologies from Virginia Tech, where she also earned a graduate-level certification in Human-Computer Interaction. Prior to joining CIDI, Zerrin worked with the Virginia Tech Assistive Technology Research Lab, where she conducted research related to assistive mobile reading technologies for people with visual impairments. Her research interests include pedagogical accessibility, universal design for learning, user experience in the educational context, and assistive learning technologies.