Two members of CIDI discussing accessibility.

Frequently Asked Questions

Frequently Asked Questions

Below is a list of our frequently asked questions. If you need additional assistance, please don't hesitate to email cidi-support@design.gatech.edu or call us at 404-894-7756. 

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General

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Service Portal

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Document Accessibility Services (DAS)

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Captioning & Described Media Services (CDMS)

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Braille

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Software

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General FAQs

QuestionAnswer
Can I get an update on my order?Email cidi-support@design.gatech.edu or call 404-894-7756.
What types of services does CIDI offer?You can view our services and products here. 
How do I become a member of CIDI?Simply fill out this online form.
As a CIDI member, how can I get a quote for accessible materials? 
I’m not a member of CIDI, how can I get a quote for accessible materials? 
What is the difference between Basic and Deluxe membership? There is no annual fee for Basic membership and you are charged the standard rate for our products and services. Deluxe membership is $1500 annually and designed for institutions who will be placing a high volume of requests and would benefit from the discounts that Deluxe membership provides. 
How can I tell if CIDI has a particular book in stock (already produced)?  
  • Non-members can search our repository here.
  • Members can login to the Service Portal and click on ‘Search CIDI Repository’ in the left pane. 

Service Portal

QuestionAnswer
How do I reactivate my membership? Email cidi-support@design.gatech.edu or call 404-894-7756.
How do I update users on my account?Login to the Service Portal. Click on your organization's name in the left pane, which takes you to the "My Organization" page. Scroll down to the "All Users" section to add, remove, or reactivate users.
How do I generate reports on my orders? Login to the Service Portal. Click on Reports in the left pane. Note: if you need a report that is not there, please email cidi-support@design.gatech.edu or call 404-894-7756.

Document Accessibility Services (DAS) Questions

QuestionAnswer
What is the pricing for your document accessibility services?Document accessibility pricing can be found here. Please note there is an additional $28 processing fee for each order and a minimum order price of $40. 
Can you make old orders available for download again? Orders are available for download up to 1 year. If outside of a year, a reactivation fee of $28 per order will be charged. 
Why does my order have the status of “Needs more information"?For most orders, you will receive an email that explains the status. If you did not receive an email, please email cidi-support@design.gatech.edu or call 404-894-7756.

Captioning and Described Media

QuestionAnswer
What are the types of captioning services available?
  • C-print often called text interpreting, is a meaning-based or summarized account of the spoken message. It includes significant information delivered by the speaker, without all the extraneous nuances of spoken language, which may sometimes be difficult to understand by those with hearing loss or language-based disabilities.
  • Communication Access Realtime Translation (CART) is provided when access to every single word is necessary because it is a verbatim account of everything that is spoken. CART is most effective for providing access to late-deafened adults who are accustomed to hearing all the elements of spoken language or ESL individuals. 
Are there processing fees for Captioning & Described Media services? Yes, large audience/commencement sessions incur a $30 processing fee. All audio description services have a $20 processing fee per video. All captioned media videos have a $2.00 processing fee.

Braille

QuestionAnswer
What are the different types of braille products available? All of our braille products can be viewed here. 
Are there any additional costs for braille services? Yes, binding costs are added to each order at a rate of $2.25 per volume, plus $0.10 per text page and $0.20 per graphics page. Shipping costs are also added and vary by location and delivery method. 
Can I receive a braille file (BRF)? After you have received the hard copy, you may request the brf file. 

Software

QuestionAnswer
How can I get recommendations on which Assistive Technology best meets my needs? Please utilize our App Finder.

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